Because cement planters are often made-to-order or involve complex logistical staging:

  • Window for Cancellation: Orders can be canceled without penalty within 48 hours of the deposit payment.
  • Standard Cancellation Fee: Cancellations made after 48 hours but before shipment are subject to a 15% restocking/processing fee (deducted from the deposit) to cover labor and materials.
  • Custom Orders: Orders for custom designs, colors, or branded home decor are non-cancellable once production has begun.
  • Post-Shipment: Once the goods have been handed over to the carrier/vessel, the order cannot be canceled.

Gemini said

As a USA-based exporter of heavy and fragile items like Cement Flower Pots and Home Decor, your policies need to address the high costs of international logistics and the specific risks of concrete/cement products (breakage and weight).

Below is a professional policy framework for ISK EXPORT to use in 2026.

1. Payment Policy

To maintain healthy cash flow and mitigate the risks of international trade, the following terms are standard for ISK EXPORT:

  • Payment Methods: We accept Wire Transfers (T/T), Letters of Credit (L/C) at Sight for large orders, and secure digital payment platforms for smaller samples.
  • Standard Terms (30/70): * 30% Advance Deposit: Required upon Order Confirmation to initiate production/packaging.
    • 70% Balance: Payable upon presentation of the Bill of Lading (B/L) or before the container leaves the US port.
  • Currency: All transactions are conducted in USD.
  • Taxes & Duties: Prices are quoted on FOB (Free On Board) or CIF terms as per the pro-forma invoice. The buyer is responsible for all import duties, VAT, and local clearance taxes in the destination country.
  • Late Payment: Payments delayed beyond 7 days of the due date may incur a 1.5% monthly interest fee and potential delays in shipping schedules.

2. Cancellation Policy

Because cement planters are often made-to-order or involve complex logistical staging:

  • Window for Cancellation: Orders can be canceled without penalty within 48 hours of the deposit payment.
  • Standard Cancellation Fee: Cancellations made after 48 hours but before shipment are subject to a 15% restocking/processing fee (deducted from the deposit) to cover labor and materials.
  • Custom Orders: Orders for custom designs, colors, or branded home decor are non-cancellable once production has begun.
  • Post-Shipment: Once the goods have been handed over to the carrier/vessel, the order cannot be canceled.

3. Returns & Claims Policy

Due to the extreme weight and fragility of cement products, physical returns to the USA are generally not cost-effective for either party. Instead, we use a “Claim & Credit” system:

A. Damage in Transit (Breakage)

  • Inspection: The buyer must inspect the shipment immediately upon arrival.
  • Reporting: Any breakage must be reported to ISK EXPORT within 72 hours of delivery.
  • Proof Required: Photos of the damaged item, the internal packaging, and the outer crate/pallet are mandatory for all claims.
  • Resolution: We do not require you to ship broken items back. Instead, we will:
    1. Issue a credit note for the value of the damaged item to be used on your next order.
    2. Provide a pro-rata refund if the damage exceeds the 2% industry-standard “fragility allowance.”

B. Quality & Variation

  • Nature of Material: Minor surface pinholes, slight color shading, and “natural aging” are inherent characteristics of cement and concrete. These are not considered manufacturing defects.
  • Incorrect Items: If ISK EXPORT ships the wrong size or model, we will cover the cost of a replacement or provide a full refund for that specific unit.

C. Change of Mind

  • No Returns: We do not accept returns based on “change of mind” or “unsold inventory” due to the high risk of breakage during return transit and the excessive cost of international return freight.