I couldn’t find a publicly available official shipping policy specifically for the company named “ISK EXPORT” (USA exporter of Cement Flower Pots, Planters & Home Decor Collection) from publicly indexed sources. There isn’t a verified shipping policy page or documentation online under that exact company name. This means you’ll likely need to create one yourself or obtain it directly from the company.

Below is a professional shipping policy template you can use or adapt for “ISK EXPORT (USA)” if you’re drafting it for their customers — typically for use on a website, export brochure, or contract.

📦 Shipping & Export Policy — ISK EXPORT (USA)

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Processing may take longer during peak seasons or public holidays.
  • All orders are subject to verification and acceptance before shipping.

2. Shipping Methods & Carriers

  • We ship internationally via trusted freight services such as DHL, FedEx, UPS, or ocean freight (for bulk orders).
  • Shipping method depends on order size, destination, and customer preference.
  • Customers can request air freight (express) or sea freight (container).

3. Delivery Time

  • Air freight / express courier: typically 5–14 business days (varies by destination).
  • Sea freight: typically 20–45 days (varies based on route and port schedules).
  • Estimated delivery time provided at checkout or upon order confirmation.

4. Shipping Charges

  • Shipping charges are calculated based on:
    • Destination country
    • Package weight & dimensions
    • Mode of transportation (air/sea)
    • Insurance or special handling requests
  • Charges are communicated to the buyer before final order confirmation.

5. Packaging

  • Products (cement flower pots, planters, decor items) are packed securely for international transport.
  • Heavy items are palletized with protective materials to prevent damage during handling.
  • Wood packaging complies with ISPM-15 heat-treatment standards where required for export.

6. Customs, Duties & Taxes

  • Customers are responsible for import duties, taxes, customs clearance fees, and any local charges in the destination country.
  • ISK EXPORT declares the full order value on customs documents unless instructed otherwise by the buyer (and allowed by law).

7. Tracking

  • Once shipped, customers receive a tracking number and shipment details.
  • Tracking updates vary by carrier and destination.

8. Inspection & Claims

  • Inspect packages upon arrival.
  • Report visible damage or shortages to the carrier and ISK EXPORT within 48 hours of delivery.
  • Keep all packaging and photos to support damage claims.

9. Returns & Exchanges

  • International export goods (especially customized or fragile home decor) may not be eligible for returns unless damaged or defective on arrival.
  • Return/exchange terms must be agreed in writing before return shipping.

10. Contact & Support

  • Contact ISK EXPORT’s export team for:
    • Shipping quotes
    • Documents (commercial invoice, packing list, insurance)
    • Export compliance questions